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Delivery & Pickup
Glass and supplies, delivered throughout the EU
From small glass pieces to full sheets: Fenix Glas chooses a shipping method that suits the size and fragility of your order. Most suitable orders travel as carefully packed parcels with GLS. Larger glass shipments can go in a glass crate with Main Freight. You can also collect your order free of charge from our warehouse in Gilze, the Netherlands.
GLS parcel shipping · Shipping across Europe · Glass crates and pallets · Pickup · Our delivery service
Affordable GLS parcel shipping
We normally send small glass pieces, tools and supplies that fit safely into a box with GLS. We pack fragile items with care before dispatch. For parcels with unusual dimensions or weight, such as a 200 cm box of lead came weighing 25 kg, we use GLS or UPS as appropriate.
For small sheets of approximately 30 × 30 cm, we pack no more than 10 sheets in one parcel. This limit helps us protect the glass during transport. You can combine different colours and glass types in your order, subject to the packaging and shipping options shown at checkout.
Parcel rates: Netherlands, Belgium, Germany and France
| Contents | Typical package | Netherlands | Belgium | Germany | France |
|---|---|---|---|---|---|
| Up to 10 small glass sheets, approx. 30 × 30 cm | 45 × 45 × 20 cm box | €7.50 | €10.50 | €10.50 | €17.50 |
| Tools and supplies | Up to approx. 12 kg | €7.50 | €10.50 | €10.50 | €17.50 |
| Box of lead came | 120 cm / 10 kg | €7.50 | €10.50 | €10.50 | €17.50 |
| Oversized box of lead came | 200 cm / 25 kg | €15.00 | €21.00 | See checkout | See checkout |
Rates shown are per parcel and exclude VAT. They apply to the indicated parcel types; the shipping options and final charge for your order are determined at checkout.
Shipping to other EU countries
Fenix Glas ships suitable parcels to customers throughout the European Union. GLS shipping to Germany costs the same as Belgium: €10.50 per standard parcel. Standard parcel shipping to France costs €17.50. For other countries, select your delivery address and check the shipping rate at the end of the ordering process in your shopping cart.
Full glass sheets, glass crates, pallets and oversized or heavy items require a different shipping method. If your order cannot be sent as a standard parcel, we will help arrange suitable transport and inform you of any additional charges.
Full glass sheets, glass crates and pallets
Some products are too large or fragile for parcel delivery. We can arrange transport of full glass sheets in protective glass crates, as well as pallets and other large consignments, with Main Freight. This allows us to serve customers in the Netherlands, Belgium and elsewhere in Europe.
When placing an order that needs special transport, choose the checkout option asking Fenix Glas to contact you about the best delivery method. We will assess the size, packaging and destination and discuss the most suitable solution with you. Any additional delivery costs are charged separately after we have contacted you.
Collect your order free of charge in Gilze
Choose pickup at Fenix Glas during checkout. Collection is free at Broekakkerweg 9, 5126 BD Gilze, the Netherlands. Please wait until your order is ready before travelling to us. You can pay by debit card when collecting; credit cards cannot be used for payment at our premises.
Collecting a webshop order is different from browsing and shopping in the warehouse. Private customers may collect their prepared order during the applicable opening hours. Private customers can browse the warehouse on Friday from 13:00 to 15:00 and Saturday from 10:00 to 16:00. Check your collection confirmation for the status of your order.
Our own delivery service in the Netherlands and Belgium
For orders that cannot travel safely in a parcel, we may be able to use our own delivery service on our regular routes. If you select the checkout option asking Fenix Glas to contact you about delivery, we will first check whether your order can be combined with one of these routes. Where this is not possible, we can discuss transport with Main Freight.
Charges on our regular routes
- Orders under €150 excluding VAT: no delivery with our own service; free pickup in Gilze is available.
- Orders from €150 to under €500 excluding VAT: €25 delivery charge excluding VAT.
- Orders of €500 or more excluding VAT: free delivery when we can combine the order with a regular route.
Someone must be present to receive the goods, unless we have agreed on another clear delivery arrangement in advance. Waiting for our driver? Call +31 (0)161 23 44 23 for an estimated arrival time.
Our usual routes
| Day | Area |
|---|---|
| Monday | Dutch Limburg and Belgium, including the Maastricht, Lanaken, Hasselt, Zonhoven and Geel area. |
| Tuesday | Western Netherlands, including Rotterdam, The Hague, the coast, North Holland, Utrecht and ’s-Hertogenbosch. |
| Wednesday | Central and western Belgium, including Antwerp, Ghent and Bruges. |
| Thursday | Eastern Netherlands, including Apeldoorn, Almelo, Enschede, Doetinchem, Arnhem and Nijmegen. |
These are usual routes, not guaranteed delivery days. We will agree the delivery arrangements for your order with you. Our own service does not cover every region; for example, Friesland, Groningen, Drenthe, the islands, Brussels and Wallonia are normally served through another transport method.
Questions about shipping your order?
Call +31 (0)161 23 44 23. For questions about international orders, email export@fenixglas.nl.